It is very important to us, at Staalduinen Floral Limited, that we offer not only quality floral products but also excellent customer services. That’s why our Staalduinen Team is always learning and growing professionally. The people that “Make the Difference” are our skilled and experienced floral professionals in each department and the staff they work with, together making up the Staalduinen Team.
From sales, through purchasing, product processing, order fulfillment, packing, logistics and delivery, it is always our goal to provide you with excellent customer service.
Our Customer Account Managers are knowledgeable and experienced in the floral industry. Whether they’re working with you by phone or on-site at your flower shop, you can expect your order to be handled in a professional manner. We believe that dealing one to one with reputable and knowledgeable sales staff is still the most efficient way to conduct business. Our dedication to service means that customers will speak directly to our people during regular business hours and will not have to deal with automated switchboard systems.
In addition, our Account Managers are ready to offer suggestions and recommend appropriate floral products for all your floral occasions. Whether you are thinking about Weddings, Funerals, or any of the “floral holidays” such as Valentine’s Day or Mother’s Day, you’ll find we’re available to answer your questions and provide helpful support. We also keep track of your past orders and use this information to better assist you with your current ordering.
When we receive your order, our Operations Team makes sure that it gets properly filled. Part of our dedication to reliability means that your order is filled accurately and delivered quickly. Staalduinen believes that Floral Professionals deserve to have confidence in their supplier and Staalduinen Floral Ltd. is proud to offer this level of customer service. Experienced warehouse, order picking, packing and shipping staff are dedicated to seeing your order gets processed promptly and accurately!
To ensure that you receive your orders quickly and effectively Staalduinen Floral operates a fleet of delivery vehicles and has delivery routes throughout most of Southern Ontario that reach as far as Sudbury and Sault Ste. Marie. We also operate a number of route sales trucks in the “Golden Horseshoe” of Southern Ontario. For out of province orders and those special rush orders we have excellent relations with a number of well establish, reliable couriers.
Our Administrative and Management Team is ready talk to you at any time. Whether you have a question about your account or want to inquire about something really special that you might be in need of in the future, we are here to be a resource to you. Again, we promise we will respond to you as quickly as we can. At Staalduinen we have real people that “Make the Difference”.